Privacy Policy – Laundry Express

Last Updated: 25/05/2025

Laundry Express (“we”, “our”, “us”) is committed to protecting the privacy of all users of our services through our website www.laundry-express.co.uk (the “Site”).

This Privacy Policy explains how we collect, use, and protect your personal information. For the purposes of applicable data protection laws, we are the “data controller” of the information you provide to us.

📬 Contact Details

If you have any questions about this Privacy Policy or how we use your personal data, you can contact us at:

• General Support:
  📧 Email: support@laundry.digitalxnerd.com
• Data Protection Officer:
  📧 Email: support@laundry.digitalxnerd.com

🧾 How We Collect Your Information

We collect your personal information when you interact with us, including:

• Creating or updating your account
• Placing an order
• Contacting us by email, live chat, or WhatsApp
• Browsing or interacting with our website

We may also receive limited information from trusted third parties such as payment processors or fraud prevention services.

📋 What Information We Collect

We may collect and process the following types of personal data:

• Identity & Contact Information: Name, email address, phone number, delivery address
• Order & Payment Information: Order history, billing address, partial payment details
• Usage Data: Browsing history, time spent on pages, submitted reviews or feedback
• Technical Data: IP address, browser type, device type, operating system
• Health-Related Data: Only if voluntarily provided (e.g. allergies), with your explicit consent
• Call Recordings: If applicable, for training and quality assurance

🧠 How We Use Your Information

We use your personal information to deliver and improve our services. The legal bases we rely on include: performance of a contract, legal obligations, legitimate interest, and your consent (where required).

Examples of use:

• Fulfilling your laundry or dry-cleaning orders
• Providing customer support and account management
• Sending updates or notifications related to your order
• Analysing usage to improve service experience
• Detecting and preventing fraud or misuse
• Sending marketing messages (only if you’ve opted in)

🏢 Laundry Express for Business

If you use Laundry Express through a corporate account, we may share relevant order information (e.g. order status or delivery details) with your employer. Both parties will act as separate data controllers.

You can opt in or out of business-related services by updating your preferences or contacting us directly.

🍪 Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse traffic. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect how our website functions. For more details, see our Cookie Policy.

📣 Marketing & Automated Checks

With your consent, we may send promotional emails or SMS messages related to Laundry Express services. You can opt out at any time via the unsubscribe link in any message or by contacting us.

We also conduct automated checks to detect fraud. In certain cases, this may result in temporary suspension or restriction of access to our services for security purposes.

🗂 Data Retention

We retain your personal information only as long as necessary to:

• Fulfil the purposes for which it was collected
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

When your data is no longer required, we securely delete or anonymise it.

🔐 Security of Your Data

We implement appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access.

Please keep your password confidential and avoid sharing it with others. We cannot be held responsible for unauthorised access resulting from your own negligence.

⚖️ Your Rights Under UK GDPR

You have the following rights under the UK General Data Protection Regulation:

• Access – Request a copy of the personal data we hold about you
• Rectification – Correct inaccurate or incomplete data
• Erasure – Request deletion of your data where appropriate
• Restriction – Limit processing of your data under certain conditions
• Objection – Object to specific types of processing, including direct marketing
• Data Portability – Receive your data in a commonly used format
• Withdraw Consent – Where processing is based on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us at support@laundry.digitalxnerd.com.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and significant changes may be notified via email.

📝 Complaints

If you are unhappy with how we handle your data, you can lodge a complaint with us directly. You also have the right to contact the Information Commissioner’s Office (ICO):

• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Phone: 0303 123 1113
• Website: www.ico.org.uk

✅ Summary

At Laundry Express, we take your privacy seriously and handle your data responsibly and lawfully. If you have any concerns or questions, please contact our support team or Data Protection Officer.